General Information

1. What does Kyoto Gorilla offer?

We provide hassle-free luggage delivery services from Kyoto Station to your hotel or accommodation, ensuring you can enjoy your trip without the burden of heavy bags.

2. How do I book the service?

You can book our service by filling out the form on our website or contacting us directly via phone/email.

3. What languages do you support?

Our customer support team is available in multiple languages to assist with any inquiries or issues.

Booking and Payment

4. How far in advance should I book my luggage delivery?

It’s recommended to book at least a day before arrival, but we accept bookings up until the day of travel if possible.

5. How do I pay for the service?

Payment is made by cash when we receive your luggage at Kyoto Station.

6. Can I cancel my booking? What are the cancellation terms?

Yes, cancellations must be made at least 24 hours prior to scheduled pickup time for full refund eligibility. Late cancellations may incur charges based on operational costs incurred up until cancellation notice was received.

Service Details

7. What areas of Kyoto do you deliver to?

Our service covers deliveries within designated areas of Kyoto City only.

8. Do you handle special items like bicycles or large equipment?

Please contact us in advance if you have special items as they may require additional arrangements and fees.

9. Can I track my luggage during delivery?

Currently, we don’t offer real-time tracking, but rest assured that our team ensures timely and secure delivery based on provided schedules and routes.

Other Questions

10. Do you provide same-day delivery guarantees even during peak travel seasons like New Year’s (Oshogatsu) or Cherry Blossom season (Hanami)?

Yes, we strive to maintain same-day delivery even during peak seasons; however, please note that delays might occur due to unforeseen circumstances such as traffic congestion or inclement weather conditions affecting road conditions.

11. Is there a weight limit per piece of luggage

Generally speaking there isn’t a strict weight limit however extremely heavy items may incur additional handling fees which will be communicated upon booking

12. Are there any restrictions on what can be sent through this service

Yes certain prohibited items such as hazardous materials perishable goods etc cannot be transported through our services Please refer to our terms & conditions page for full details

13. Can someone else collect my delivered luggage if I am not present

For security reasons only authorized individuals with proper identification matching booking details will be allowed access

14. If something goes missing how long does it take before it’s reported lost officially

If an item is reported missing upon arrival please notify us immediately so that we can initiate an investigation promptly according usual procedures outlined under liability limitations within terms & conditions

15. Does using this service affect check-in times at hotels since bags arrive separately

Generally hotels are aware that guests might use separate bag transport services However informing them ahead about expected bag arrival times helps ensure smoother check-ins

16. Are there any discounts available for frequent users group bookings etc

We occasionally offer promotions especially during off-peak seasons Keep checking back on our website social media channels for updates regarding these offers

17. In case of unexpected flight delays how flexible are rescheduling options

While last-minute changes might pose logistical challenges every effort will be made accommodate revised schedules whenever feasible Contact us ASAP so adjustments can potentially still meet new timelines

18. I have more questions not listed here

Feel free reach out via our website [https://kyotogorilla.com/contact/], phone [insert number], email [[email protected]] anytime assistance needed beyond these FAQs